Frequently Asked Questions

Eco Moves LA is a reusable moving tote rental service based in Los Angeles. Instead of buying (and throwing away) cardboard boxes, you rent sturdy plastic totes from us. We deliver them to your door, you pack and move, and we pick them up when you're done. Zero waste, zero hassle.

We serve the greater Los Angeles area, including the San Gabriel Valley, downtown LA, the Westside, the South Bay, and surrounding communities. If you're not sure we cover your city, fill out the booking form and we'll confirm. We're growing our coverage area regularly.

Book online at ecomoves.netlify.app/booking.html. The process takes about 2 minutes: choose your package, enter your delivery details and contact info, then sign the rental agreement electronically. After submitting, we'll send you payment instructions and confirm your delivery window.

We recommend booking at least 2–3 days in advance to guarantee availability on your preferred date. We can sometimes accommodate next-day requests depending on availability — book as soon as you know your move date to be safe.

After you submit your booking and sign the rental agreement, we'll send you a payment request via Venmo, Zelle, or Cash App. Payment must be completed before we deliver your totes. We'll confirm your delivery window once payment is received.

Delivery and pickup are available for a fee — contact us for a quote based on your location. We'll confirm the exact amount when we follow up after your booking.

Currently we require full payment before delivery. This keeps our pricing simple and competitive.

Our totes are large-capacity heavy-duty plastic storage bins, roughly equivalent to a large moving box. They hold approximately 65–70 lbs and stack securely on the included dolly. They're significantly more sturdy than cardboard boxes.

Yes — all totes are cleaned and inspected between rentals. We take pride in delivering clean, well-maintained equipment.

Every rental includes a hand dolly (hand truck) for free. Use it to stack and wheel multiple totes at once — it makes moving dramatically faster and easier on your back. The dolly is included in the rental and must be returned with the totes.

Our totes are rented for moving and storage purposes only. Please don't use them for anything hazardous, illegal, or outside their intended purpose as covered in the rental agreement.

All packages include a 7-day rental period from the date of delivery. If you need more time, extensions are available — just reach out before your pickup date.

Contact us at least 24 hours before your scheduled pickup date and we'll arrange an extension. Extension fees: 20-tote — $10/day or $50/week; 40-tote — $15/day or $75/week; 60-tote — $20/day or $100/week. Extensions are subject to availability.

If totes aren't ready on the scheduled pickup date and you haven't arranged an extension, extension fees will be charged retroactively from the original pickup date until we're able to retrieve the totes. Please communicate with us — we're flexible as long as you give us notice.

Each tote has a replacement value of $15. Lost or damaged totes will be charged at that rate. The dolly has a replacement value of $50. We'll notify you of any damage assessment within 48 hours of pickup, and payment is due within 7 days of notification.

Yes. Cancellations made 48 or more hours before the scheduled delivery receive a full refund. Cancellations within 48 hours of delivery are subject to a 50% cancellation fee. No-shows (delivery refusal without prior notice) forfeit the full rental fee.

Reschedules requested 48+ hours in advance are always free and subject to availability. Contact us via Facebook or reply to your booking confirmation to reschedule.